Wellsite Report Blog

Posted on October 10th, 2018 - Posted in Big Data | Management | Reporting | Service Quality

Improve your service quality with one software – here’s how

We know Wellsite Report (WSR) is a powerful tool, but it’s always exciting to hear our customers’ feedback on how it has helped them improve their business. Recently, a service company in west Texas made a dedicated effort to getting maximum participation from their reporting program. The company focused on service quality and HSE reporting using Wellsite Report. The results were incredible! Not only did they get buy-in from their field staff, they crushed their service quality KPIs!

July was the first month our customer received 100% participation and their runs/misruns ratio improved by 122%. Service Quality incident reporting skyrocketed, giving leadership more information to help them make more informed decisions. Throughout Q3, our customer utilized the reports within Wellsite Report given to them by their employees in the field to help improve their run/misrun ratio to an impressive 168 – 1, the best ratio the company has ever seen.

Congratulations to our customer whose vision to utilize technology to improve their service quality, and follow-through to get their employees using the easy-to-use mobile app ensured that they would see monetary returns. Our customer has more business than ever with less NPT and more money in their pockets.

You too can improve your service quality! Request a Demo when you’re ready to see how Wellsite Report can change your business today!